Affiliate Summit West - Aria Resort & Spa

Christopher May   

Thanks to everyone that stopped by our table at the show in Vegas this past week/end. You helped make the show a success for us and we appreciate your consideration. Like most of you who attended, it's time to gear up for the loads of work that came from the many handshakes and meetings. We're very excited about the potential partnerships and growth of our existing relationships - so thanks again for everything.

Aria Resort & Spa:

What a place - it's beautiful and new - exactly what I expected to see upon my arrival on Saturday. For all of it's exterior appeal - juxtapose the service and room conditions – that place sucks! Unfortunately my stay was flat out horrible. When I say horrible, I mean HORRIBLE. It's so bad that a 4-room change in one night stay is commonplace. Call me crazy, but when you pay the rates they charge receiving/expecting adequate service should be guaranteed. Not with Aria - MGM.

I was scheduled to stay for 3 nights – it was so bad I left after one night. People, I had 4 rooms in one night! I would have had 5 if I agreed to switch - AGAIN. The last room I had the thermostat was broken, so the AC didn't work making it more like a steam room than a swank/new hotel suite. Luckily they had openings at the Bellagio, but even that was an issue -- MGM.

I would go into detail (smelly room, loud kids in the adjoining room, leaving a bed in the room, the pull out kind, leaving people’s – other people’s possessions in a room, not answering the phones at the front desk, not answering the phone for room service, giving a gym voucher as a form of compensation, singing house keepers at 8 am, neglecting to inform guests that the room they’re booking has an absurdly loud water show every 15 minutes on the hour…), but I'm too tired to write a 30 plus page dissertation on how dreadful my stay with ARS was. Just ask 3/4 of the guys on my team - all of us but Sean had an issue.

The final nail in the coffin - if the hotbox wasn't enough - I received a bill for the entire stay! Did I mention we pre-paid? After all I had endured, I received a fat charge on my MC for all 3 nights. What happens in Vegas stays in Vegas – really?

Sad!

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